Terms & Returns Information

SmokeyJoes.biz would advise that keep a copy of these terms and conditions for future reference. These terms and conditions apply to all transactions on this website so Please read them carefully. If you have any questions regarding these terms and conditions please contact me via the email link on this website and I personally will get back to you.

These terms and conditions apply to the use of this website and by accessing this website and placing an order you are agreeing to the terms and conditions set out below
The contract between us
Any contract for purchases made through this website will be with S&J Midlands LLP (SmokeyJoes.biz), SmokeyJoes.biz must receive payment of the whole of the price for the goods that you order before your order can be accepted, and shipped and the contract formed.

Once your payment has been received in full then SmokeyJoes.biz will begin to process your order. SmokeyJoes.biz acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract. SmokeyJoes.biz is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website.


These terms and conditions and all transactions relating to this website are set by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

These terms and conditions only cover the SmokeyJoes.biz website. Any other websites are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

Please note we advise that all returns are sent back well packaged, using a recordable or trackable service.  We cannot be held responsible for any returned goods that do not arrive.


SmokeyJoes.biz accepts payment by PayPal. All product prices and delivery charges are shown in UK pounds sterling. Your bank will take care of any currency conversion that may be needed.
Compensation for lost items & damages in transit
Compensation for loss will not be considered for an item that Royal Mail or a courier service has not delivered or attempted to deliver until after 15 working days. After 15 working days we can offer a refund or replacement of any lost items. SmokeyJoes.biz will not be responsible for any damages to your order whilst in transit.
Postage is £3.50 unless you spend £20.00 or more at SmokeyJoes.biz £20.00 or more gets you free delivery on any item/package over that amount packages will be sent by 1st class Royal Mail, All orders will be processed and sent out as soon as possible, most of these within 24 hours of purchase if not that day.



Applies to Goods and/or Services ordered online or over the phone only

Consumers ordering Goods or Services at a distance (such as via telephone or online) have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000.
You may cancel any order for Services any time within 14 working days from the day after placing your order, however, you may not cancel once we have started providing any part of such Services to you with your agreement.
You may cancel any order for Goods other than products sealed for hygiene reasons at any time within 14 working days from the day after receiving your Goods without liability to us.
A working day is any day except Saturday, Sunday and UK public holidays.
You may cancel your order by emailing [email protected]
If you cancel an order for Goods, they must be returned to us within a reasonable period, complete (with any accessories, leads or other items provided with the Goods) and undamaged, with proof of purchase. If you fail to return the Goods in this manner, we may charge you the costs we incur in recovering the Goods from you (which may be substantial) or the stand-alone retail value of any missing or damaged items.
Unless collection of the Goods has been arranged, you must return the Goods by sending them to S&J Enterprises Ltd. 5 Hadrians Way, Rugby, Warwickshire, CV21 1ST in some occasion at your cost. It is your responsibility to ensure that the Goods are received by us and we recommend using Special Delivery or Signed For services where appropriate.
Where we have agreed to collect the Goods from you, you must ensure that they are available for collection at the time arranged.
You shall be under a duty to take reasonable care of the Goods until received or collected by us and it is your responsibility to ensure that the Goods are not damaged whilst in transit using transport arranged by you.
You are entitled to examine any Goods ordered as you would in a shop. However, if you use the Goods, you may lose your right to cancel your purchase. A number of our products are sealed due to hygiene reasons, these are excluded from the right to cancel where seals have been broken. We reserve the right to charge you for the value of any Goods returned which have been used or damaged whilst in your possession, up to the full cost price of the Goods.
If you cancel your order in accordance with the provisions we will refund any sums paid by you in relation to your order (less our costs if we have to recover any Goods from you under Clause 4.4.7) within 30 days.


If the products are faulty we will exchange or refund them.We would ask for prompt notification of any issues, should they arise. Any costs incurred sending the goods back to us will be refunded, as long as your goods test faulty.

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